Because your Administrator should solve problems. Not create them.

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The single most important relationship between MBPI and our dealership clients is the one we share with the contract holders. This makes the claims process and adjudication one of the top reasons for choosing an administrator like ourselves. We strive to make sure our integrity and passion for the customer reduces friction a vehicle buyer may have at the time of a mechanical breakdown.

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It’s interactions like these between us and your customer that can decide whether or not they come back to you to buy their next vehicle. With this in mind, you can rest with peace knowing MBPI’s claims service is second to none. Our claims department is staffed with seasoned, knowledgeable professionals. Their combined expertise gives us great synergy in addressing the dealer’s and contract holders needs on a broad platform. We continually seek out automotive industry professionals whose talents will add dimension to our capabilities. With over 200 years of combined experience, it is no wonder MBPI is one of the top rated administrative companies in the United States. Our claims adjusters are ASE certified with the majority of them having dealership experience.

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Our goal is to adjudicate claims with professionalism, fairness, accuracy, and efficiency. Every incoming call is answered by a live operator to help guide you through the claims process.

 

Claims Processing Guidelines

The following procedures must be followed before performing repairs:

 

Repair order claims should reflect the three “C’s”:

• Complaint, Cause, & Correction

 

Steps for Dealership Responsibility:

1. Verify that the vehicle presented for repairs is the vehicle described on the service contract (Match the VIN).

2. Verify the customer’s name on the service contract.

3. Verify that the service contract is in force and has not expired due to time or mileage.

4. Determine that the needed repair is a covered component (refer to the service contract or contact MBPI Claims).

5. Verify any manufacturer’s factory warranty or special policy programs covering the vehicle.

6. Verify any previous related repairs.

7. Make service records available if required.

Dealership responsibilities include completing repairs properly, preparing and submitting the claim and all supporting documents, and retaining files which support all claims.

 

Claims Reporting

Authorization must be obtained before starting a covered repair.

Report a claim with the following information:

1. Vehicle Service Contract Number

2. Customer’s Full Name

3. Year, Make, Model, and VIN

4. Current Odometer Reading

5. Repair Order Number

6. Service Records (if required)

7. Customer complaint, cause of failure, and correction to repair

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📞 Telephone number for authorization: (877) 238‑3417

• The claim number issued is an authorization for the agreed-upon repair amount only.

• Additional repairs or costs require a supplemental authorization.

 

Claim Payment Instructions

• Collect from the customer their deductible (as stated on the vehicle service contract) and any other items not included in your claim authorization.

• After receiving the authorization number, email (claimpayments@mbpnetwork.com) or fax (816‑347‑8224) the following:

  1. Copy of the dealership repair order, signed by the customer.

  2. Copy of any tow bills, car rental receipts, outside parts receipts, or sublet repairs.

  3. Copy of the manufacturer’s warranty repair order, when the repair is covered under a factory warranty.

• Authorized claims must be submitted within 90 days — claims submitted after 90 days may be considered void.

 

Vehicle Inspection

Some mechanical breakdowns may require an inspection by an independent adjuster. If a vehicle is to be inspected:

1. Obtain authorization for teardown from the vehicle owner.

2. The component must be disassembled for inspection.

3. Service records must be available for verification of proper maintenance if required.